Payroll FAQ's

How do I get paid?

Your wages are paid by BACS straight into your allocated Bank Account on the Friday following your working week.

What is your working week?

Our week runs from Monday to Sunday.

Who will sort out my timesheets?

Timesheets are normally supplied by the client on a weekly basis however, it is your responsibility to ensure that we receive your timesheets, with the correct hours, in good time to complete payroll (by 12 noon on Tuesday is best). Timesheets can be faxed on 01502 509808.

If I am placed on stand down what rate will I be paid?

Stand down hours are paid @ basic day rate (regardless of shift worked) and no bonus is applicable.

What if I think you have made an error in my pay?

Thankfully, due to our comprehensive in house payroll system, which is always checked by two people before finalising, errors are very rare. Before you ring us, please make sure you have seen the relevant timesheet as errors can be timesheet generated and can be rectified in the following week by the person in charge of timesheets. If your timesheet is correct and you still have a query please ring and ask for Mel who will be only too pleased to go through things with you.

Where are my payslips sent?

Your payslips will always be posted to the home address as stated on your starter form, unless we are otherwise instructed by yourselves in writing.

I normally take a laptop / Notebook with me and have internet access, can you email me my payslips?

Our payroll system allows us to input email addresses and automatically emails them on completion each week, if you require this facility to be set up, you MUST send an email to info@ukerltd.co.uk asking for this facility. A hard copy will still be sent to your home address.

If I lose any of my payslips, can you provide me with copies?

Yes we keep copy payslips but only for the current year, it is your responsibility to keep safe your wage slips, P60’s /P45’s